Who is iQ Baby?

iQ Baby is a sister company to iQ Toys. We have integrated iQ Baby into the iQ Toys website to enable you to purchase top quality toys and baby products in an easy and convenient way.

How can we contact you?

You can contact us by email on info@iqbaby.com.au
Alternatively, you can write to us at:
iQ Baby - Sugartown Babies
Shop 1, 20 Ann Street
Nambour
QLD 4560

Or, if you like you can phone us 7 days a week on 1-800-087-507 for Australian customers or +61 7 54415655 for overseas customers

Do you have a shop?

Yes, we have a shop in Nambour, QLD. However our major focus is on making the online shopping experience the best it can be so we also have a large warehouse to hold our extensive product range. If there is something in particular that you would like to see please contact us a week in advance so that we can make sure its available to show you in store.

How does the order process work?

1. When you see an item you want to buy, click on the "Buy" button. This places the toy in an electronic shopping cart. A message box will appear in the centre of your screen asking you confirm the quantity to be added to your cart. The item will then be added to your shopping cart and the total cost of your order will be automatically calculated.

2. If you would like to see the items in your shopping cart click the text 'Cart' or the picture of the shopping cart in the top right hand corner of our website and your shopping cart will appear. Your shopping cart can be viewed whenever you like and as many times as you like.

3. When you are satisfied with the items in your shopping cart click on "Order Now" to go to the checkout or payment screens.

4. In Checkout, if you are an existing customer, simply enter you email address and password. Your delivery details will be automatically updated but you will still need to enter your credit card details. If you are a new customer we will ask you for your name, invoice address, delivery address (if different to your address), and credit card details. There is also an option to order without setting up an account which some customers find preferable.

5. The checkout pages are broken into three pages and only take a few minutes to complete. Page 1 is where you enter your details and the recipients details (if applicable). If the order is going directly to you then select 'Same as Invoice Details' in the recipients details section halfway down the page. Clicking 'Next' at the bottom of the page will take you to page 2 of the checkout. At this page you can also select to have your order giftwrapped. You can also request that a free card be included and type in a message which will be added to your card. At the bottom of this page is a drop down selector box which by default is set to Credit Card Payment. If you click on the down arrow on the right hand side of this box you can select to pay by internet banking.

6. This will take you to the Page 3 of the checkout which summarises your previous information and has a scetion for you to enter your credit card details. Once you have looked everything over, click on 'Make Payment' and a page will appear that confirms your order, and provides you an order reference number should you have any queries regarding the status of your order. You will be contacted shortly afterwards by one of our customer service staff who will also confirm your order and any particular details pertaining to your order.

Do you hold stock of all the Baby products listed on your site?

Everything that you see on our site is currently in stock and available for immediate delivery to you. On the odd occasion we may sell out of a particular item. If this happens we will post a message next to the item saying that the item is out of stock and will normally try to provide an indication of when it will be back in stock.

What are the postage and handling costs?

Delivery in Australia: Postage and handling for orders sent anywhere in Australia is A$6 (no matter how many items). If you spend more than $150 postage and handling will be free to anywhere in australia.
Delivery overseas: Prior to sending your order we will email you to confirm the total cost including airmail or courier postage.

Do you delivery to overseas destinations?

Yes! In fact we have customers in USA, Canada, UK, New Zealand, Italy, Japan, South Africa, Switzerland and Hong Kong (the list keeps getting bigger!). Many of our overseas customers place orders for friends and relatives living in Australia & New Zealand. We can giftwrap your order and include a card with a message of your choice. Prior to sending your order we will email you to confirm the total cost including airmail or courier postage. Most orders can be delivered to Australia within 3-6 working days, to New Zealand within 1-4 working days and to the rest of the world within 2 weeks.

What are the normal delivery times?

Our normal delivery times are:

• Australia: 3-6 working days
  
• New Zealand: 3-6 working days
  
• USA & Canada: 6-8 working days
  
• UK & Europe: 8-10 working days
  
• Asia: 5-6 working days

Do you have an urgent delivery service?

Yes! When you place your order type in a message to say that it is urgent in the box for other order details. We will email you with a quote and estimated delivery time prior to despatching your order.

What do I do if I have a query with my order?

All orders will be confirmed by email by one of our customer service staff shortly after we receive your order. At the time of placing your order you will be automatically notified of an order tracking number. If you have a query email us at service@iqbaby.com.au quoting your order tracking number and/or name and delivery address. One of our customer service staff will then respond promptly to your query.

Do you provide giftwrapping?

We can giftwrap your order in baby, birthday, christmas or plain wrap. We charge $2.99 per item for giftwrapping to cover the costs of this service. You can also request that a FREE card be included and type in a message which will be added to your card.

How do I pay for my order?

We accept Visa, Mastercard, Amex credit cards.

Do you do giftwrapping?

Yes! We use premium quality birthday and christmas wrap but charge $2.99 per item for this service as a cost recovery. This option can be selected at the checkout. Unfortunately, we are unable to wrap very large items as the wrap tends to get badly damaged in transit.

What is a Baby Registry?

A wishlist is a list which you can create to show products you are interested in. Once created, you can edit this list, add comments beside each product and email it to friends or relatives. You need to register an account to setup a wishlist but its quite easy and this is a free service that you can use as much as you like whenever you like.

How do I set up a Baby Registry?

When you click the small image for any product in our range, a larger image is displayed with more information about the product. A link saying "Add to Baby Registry" is displayed directly below the product price. Click on this link to add the product to your registry (you may be prompted to login first).

Can I use my existing iQ Baby login to create a Baby Registry?

YES! The Baby Registry feature is configured to use your existing iQ Baby account. If you don't have an iQ Baby login, just click the register link and register an account with iQ Baby.

Need further help?

Call us now toll free on 1-800-087-507 for Australian customers or +61 7 5441 5655 for overseas customers.